KLM-BCG to partner with Virgin Atlantic to digitize operations

Amstelveen – WEBWIRE

“We are pretty fired up to customise our equipment to replicate Virgin Atlantic’s extended-haul network and its sector-leading client encounter.”

KLM Royal Dutch Airways (KLM) and Boston Consulting Team (BCG), identified alongside one another as the KLM-BCG partnership in electronic airline operations, have been appointed by Virgin Atlantic Airways to aid the airline with optimising and digitising its operations all over the world.

The KLM-BCG partnership, based on their shared vision of driving built-in choice earning in airline operations, has developed, carried out, and marketed a suite of point out-of-the-art Functions Selection Aid (ODS) equipment based on artificial intelligence (AI), device understanding, and highly developed optimisation approaches. These equipment will maximize operational overall performance for Virgin Atlantic by aiding equally on the day of operations and in the setting up stage. To minimise the variety of disrupted travellers (e.g. limiting the variety of missed connections) these equipment will suggest how to regulate final moment events these as negative climate by combining information on obtainable fleet, passenger vacation designs, maintenance schedules, crew schedules, and gate availability. Additionally these equipment will help in developing a flight routine that is built to minimise delays by predicting wherever disruptions in the network are most probable to happen.

An in-dwelling ODS workforce, consisting of business companions, information experts, and software program engineers will be established up at Virgin Atlantic. This workforce will be liable for the continual enhancement of the equipment in the extended run as perfectly as the development of new equipment and use cases. They will act as a liaison with other vital stakeholders in the operation these as crew, maintenance, and ground, to assure the best cross-functional trade-offs are designed.

“We are pretty fired up to customise our equipment to replicate Virgin Atlantic’s extended-haul network and its sector-leading client encounter. In addition we search forward to serving to catch the attention of, train and onboard the electronic talents that will further more acquire and extend our methods once carried out.”

“Adding Virgin Atlantic as our client is an additional stage in direction of our mission to build KLM-BCG as the international leader in electronic airline operations, enabling formidable airlines to obtain their operational targets” Sander Stomph, VP Functions Selection Aid at KLM and Dirk-Maarten Molenaar, Controlling Director and Companion at BCG

“It’s an very fascinating time for Virgin Atlantic’s operations workforce. We are delighted to be partnering with KLM-BCG, to assure that our customers get pleasure from their journey as easily as achievable. By means of KLM-BCG’s system, our workforce can supply leading operational overall performance based on more quickly, smarter choices, supporting our journey to getting to be the most cherished vacation company.”

“A new Functions Decisions Aid workforce will assure that we put our customers first each and every time for the duration of operational disruptions by leveraging advanced operational information and developing several flight scenarios.” Phil Maher, COO of Virgin Atlantic Airways


Started in 2018, KLM and BCG joined forces in digitizing airline operations. The KLM-BCG partnership in electronic airline operations gives a suite of equipment that improve the operational performance of airlines. By combining information with today’s highly developed analytics, AI and device-understanding expertise, advanced operational problems are solved for airline shoppers throughout the globe.

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