With idyllic spots, appropriate by the Mediterranean Sea in Spain, Helios Inns have created a new enjoyable and healthful proposal to provide a exclusive knowledge, all these many thanks to a crew that strives to the optimum each day to make the continue to be unforgettable.
Visitor encounter is paramount for the staff at Helios. Digitising Helios’ procedures applying SiteMinder’s open up lodge commerce system has been very important to permitting the business to style and design holistic strategies centred all around guaranteeing every guest a personalised and frictionless customer journey, from their initially make contact with with the resort on the internet, to the minute they check out out…and beyond.
Amplified efficiencies lead to far better performance
Many thanks to the digitisation and automation of their procedures, Helios Hotels now has a seamless workflow that integrates the PMS, scheduling engine and the RMS.
Kris Vanaerschot, Main Business Officer at Helios Resorts, says “Our previous engineering supplier didn’t offer you the risk of procedure automation or bi-directional integrations, but due to the fact we begun using SiteMinder, the seamless relationship that the system offers to our current devices has authorized us to automate processes and keep away from any handbook facts entry. It’s also aided us increase efficiency throughout the board, for example with regards to earnings administration.”
Thanks to SiteMinder, we are now working significantly additional competently. I have observed an raise in immediate bookings, the earnings has increased, and it has reduced human error. Doing my position is now more pleasing and much easier. Vanaerschot adds.
Technological innovation as a driver of visitor gratification
By providing genuine-time information and automatic options which bypass handbook procedures, SiteMinder’s system has permitted Helios to respond nimbly when new options and difficulties crop up, including sudden and speedy variations in the sector that affect bookings, and guest preferences and behaviours. In individual, the business underlines SiteMinder’s dynamic fees system as important to optimising on line gross sales.
With SiteMinder’s help, Helios Resorts has managed to raise constructive reviews for each and every of its four one of a kind houses together Spain’s Mediterranean coast, thus encouraging loyalty and model advocacy. This is just a single instance of what great accommodation suppliers can achieve when empowered by upcoming generation technological know-how, assisting them satisfy and surpass the anticipations of today’s digitally savvy resort visitors
Hold up the wonderful do the job Helios Resorts!
