Brussels Airlines Accelerates Process to Resolve Refund Backlog

Considering the fact that the commence of the COVID-19 (coronavirus) crisis, Brussels Airways was forced to cancel on typical 83 percent of its scheduled flight program, influencing the vacation strategies of three million of its passengers. The pandemic and the throughout the world vacation limitations prompted a three-thirty day period grounding of the airline’s fleet (from March 21 until June 14).

As a consequence, Brussels Airways experienced to cancel much more than 36,000 flights in total because the commence of the crisis, which led in that very same period to much more than 1 million phone calls to the airline’s company centre. For comparison, in the entire 12 months of 2019, the Brussels Airways company centre taken care of 400,000 phone calls. In total, the airline been given so far refund requests of a price of 122 million euro.

Brussels Airways now claims it has worked on a resolution to velocity up the system of the refund handling and is paying out various countless numbers of refunds for every day. So far, 31 percent of all refund requests have been processed and the airline expects to solve the bulk of the refund backlog by the end of October, with the exception of the much more sophisticated requests, this sort of as bookings involving various airways.

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“We are well informed that the previous weeks and months have been really hard for our passengers afflicted by timetable improvements or flight cancellations and we sincerely apologize for the inconveniences prompted by overloaded simply call centers and delays in phrases of our response time, particularly for the processing of ticket refunds. But relaxation confident, every passenger who is entitled to a refund and who used for it, will be reimbursed inside of the coming weeks,” said Dieter Vranckx, CEO of Brussels Airways, in a push statement.

Brussels Airways is inquiring shoppers who have currently submitted reimbursement requests to not simply call the airline on this issue in order to hold the telephone lines open for shoppers who would like to vacation in the close to potential.

Passengers keeping a Brussels Airways ticket booked prior to August 25, who postponed their travels or whose flight was cancelled, have flexibility to use the price of their ticket afterwards. They have until January 31, 2021, to contact the airline to reserve a new flight. The new journey can get put until December 31, 2021. Considering the fact that 25 August, all recently booked tickets stay versatile and can be adjusted several times free of charge of charge.

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