Bombardier Aviation declared nowadays the current appointment of Marc Rivest as Standard Supervisor of its award-profitable Provider Centre in Dallas.
A devoted member of the Bombardier Aviation Client Expertise workforce for extra than two a long time, Marc has honed his management experience by keeping various operational roles in Canada, the United States and overseas, earning him preferably suited to direct Bombardiers entire world-course Provider Centre in Dallas.
I am exceptionally pleased to have Marc main our Dallas Provider Centre workforce and operating to strengthen the efficiency and high quality management of this crucial shopper service facility, explained Jean-Christophe Gallagher, Vice President and Standard Supervisor, Client Expertise, Bombardier Aviation. Marc is keenly concentrated on his objectives of reducing plane turnaround time and escalating general shopper gratification, and I know he will operate tirelessly to present the ideal service experience for our shoppers.
Marc has held a variety of key shopper-struggling with roles in just Bombardier, together with that of Client Account Supervisor at the Laurent Beaudoin Completion Centre in Montreal Supervisor, Preowned Aircraft Servicing in Dallas and most not long ago, Supervisor, Discipline Provider for Western North America and Latin America. He also retains a diploma in Aircraft Servicing, starting his aviation job as an plane mechanic, supplying him a distinctive standpoint in comprehending the vital needs of Bombardier shoppers.
The Dallas Provider Centre is among the the nine entire world-course service facilities in the Bombardier Aviation help network, performing skilled servicing and modifications on extra than one,seven-hundred Learjet, Challenger and World plane in the past 10 years.
In 2020 by yourself, the facility has remained chaotic all through the COVID-19 pandemic, performing 5 (five) important inspections and 5 (five) key modifications, together with two Advertisements-B upgrades and a Challenger 604 Professional Line Fusion installation, among the numerous some others.
This key strategic appointment builds on Bombardiers ongoing commitment to delivering shoppers with the ideal service experience in the business aviation marketplace. Bombardiers all over the world help network, together with service centers, Cell Reaction Groups (MRT), and Client Reaction Centre present shoppers with successful, adaptable and innovative aftermarket methods to maintain their plane all set and obtainable.
With important Provider Centre expansion jobs in Singapore, London and Florida, ongoing enhancements to its products offerings, MRT teams, areas services and extra, the Bombardier Client Expertise workforce proceeds to present the help experience shoppers desire and ought to have.
About Bombardier
With approximately sixty,000 employees across two business segments, Bombardier is a world-wide chief in the transportation marketplace, generating innovative and recreation-transforming planes and trains. Our items and services present entire world-course transportation ordeals that established new benchmarks in passenger convenience, strength efficiency, trustworthiness and security.
Headquartered in Montreal, Canada, Bombardier has output and engineering web-sites in about twenty five international locations across the segments of Aviation and Transportation. Bombardier shares are traded on the Toronto Stock Trade (BBD). In the fiscal calendar year finished Dec. 31, 2019, Bombardier posted revenues of $fifteen.8 billion. News and information and facts at bombardier.com or observe us on Twitter @Bombardier.
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