2.7 billion euros in ticket refunds already paid

– On typical all over 1800 refunds for each hour paid out out in the past 7 days


In the latest yr, the airlines in the Lufthansa Team have so considerably reimbursed all over two.7 billion euros to a complete of 6.3 million buyers (as of 09.09.2020). In arithmetical terms, all over 1800 refunds for each hour were paid out out past 7 days. The justified claims gained by Lufthansa in Germany by the stop of June have currently been settled. Only a lot more advanced cases demanding a lot more intense processing are nonetheless fantastic. These, also, will be accomplished in the in close proximity to future.

The quantity of open ticket refunds fell to one million transactions. It must be mentioned that new reimbursement claims are constantly arising because flights have to be cancelled or visitors cancel due to vacation warnings. Lufthansa at the moment gets a few instances as several purposes as before the pandemic. Therefore, the quantity of open refund claims will continue to create dynamically, lessen further in the coming months, but will under no circumstances get to zero.

Lufthansa Team Airways is doing work repeatedly and intensively to further velocity up the processing. To this stop, they have initiated several various steps. For example, the capability of employees in the consumer centers has been tripled, and in vacation company revenue it has even quadrupled. Several employees from other departments have been activated to offer help and have been launched from brief-time doing work in return.

Additionally, buyers can flexibly modify their vacation plans. All fares of Lufthansa, SWISS, Austrian Airways and Brussels Airways can be rebooked as usually as ideal devoid of incurring expenses. This applies around the world to new bookings on brief, medium and lengthy-haul routes.

Lufthansa Group  Airlines

Sum of refunds paidin – Mio. EUR  – two,seven hundred

Range of refunded tickets – in Mio  – 6.3

Overall quantity of pending refund requests (such as new requests) – in Mio. – 1.

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